Returns and Exchanges
If not satisfied with your purchase, it may be returned within 30 days for exchange or refund. The customer is responsible for shipping costs both ways and a restocking charge of 20% will be added. Returns after 90 days from ship date will not be accepted.
If you would like to exchange or return a product, please email or contact customer service for return instructions. Products cannot be shipped back without return authorization from customer service. All exchanged and returned merchandise must be in original factory condition for credit to be issued. Custom, personalized, and clearance products may not be returned.
Any merchandise returned without a return authorization number will cause your credit to be delayed or denied. Please return product freight prepaid. No COD or Freight Collect shipments will be accepted.
Damage During Shipping
Occasionally damage occurs during shipping. Please remember to completely inspect your products for visible and hidden damage. Please do not skip this step! It is important to note any damage on the Bill of Lading before you and the driver sign off on the shipment. All packaging and paperwork should be kept until the inspection process is completed. Please contact our Customer Service department for return/replacement instructions. Damage and shortage claims must be reported within 10 days of delivery.
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The Bench Factory
